Reviews for Lyon Restoration
We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.
5/5
Kellie G
We had a drunk driver hit our rental unit
I googled “board up companies”
We needed an emergency services of having the united secured,1am Robbie answered, she was helpful,kind and had workers out the next morning taking care of the unit.
We couldn’t have ask for better customer services at such a stressful time!!
5/5
Julie B
Chris and the emergency mitigation team came in and quickly began assessing the extent of water damage. They set up fans and dehumidifiers to dry out the affected areas, setting up containment areas so that the impact to the rest of the house was minimal. They came back every day, or every other day, to check how the walls, floor and ceiling were drying out. Because of the age of the house, they also tested for lead and asbestos in each area before removing the damaged ceiling, flooring and drywall. They were great!
5/5
Pamela D
The Best. Full stop. Lyon was exemplary in every respect. Their service level is what you hope for from a vendor but rarely find in this day and age. Nick, Robbie, Donna, Chris, Junior, every Lyon employee is professional, and knowledgable – and helpful beyond measure. Lyon takes pride in their work and it shows!
5/5
Christine K
When we found we had a terrible water leak and our floors had buckled we immediately called Nick at Lyon Restoration and even though it was the weekend he calmly reassured us that it would all be taken care of and had one of his lead technicians, Chris, out to our house that same day to start accessing the damages and take immediate action. The entire crew from Lyon Restoration was amazing. They were very thorough in detailing the damage, removing what needed to be, and began the water mitigation. They would always keep us informed about what steps they were taking, why, and what the next steps would be to resolve the issues so we weren’t in the dark. Nick was absolutely fabulous in working with our insurance company as well, making sure that all our needs were met and taken care of which removed a great deal of stress from us. Nick was always happy to answer my myriad of questions and reassure me that everything would be taken care of and always calmed my nerves. It has been great working with Lyon Restoration and I would recommend them highly should you find yourself in need of their services.
5/5
Mike K
We were lucky, both that our home wasn’t destroyed and that we had the opportunity to work with Nick from Lyon Restorations. He met with us early in the process and remained by our side through several months of protracted and somewhat frustrating negotiations with our insurance provider. Nick’s estimate for work scope on his first inspection was in line with what two industrial experts determined months later. He efforts to smooth the negotiations with our insurance provider, working directly with them to explain the scope of work, methods, and charge details was heroic. And just as we were at our wits end he managed to resolve the last open questions with our adjustor so that work could begin. The restoration work went off without an issue, held to schedule and cost, even in a Covid culture. Its been great to work with Lyon. I would recommend them and Nick specifically to anyone needing restoration work.
5/5
Liz B
Incredibly competent and disciplined team. Thorough documentation. Personable and Reliable. If you’ve got a water remediation emergency, you REALLY need them on your team.
5/5
Duo Dance Academy
The greatest people to know during a stressful time. When your life is turned upside down, because of a sudden catastrophe, these are the people you want by your side.
5/5
Lise C
I appreciate how kind and patient the team here has been with me. The people working here have been amazing and I am in awe of how kind they are to me and how professional they all are.
5/5
Susan Caccia
This company’s owner takes a lot of pride in what he does. He pays attention to details and takes care of every customer as if it were his mom.
5/5
Hawk Design Consulting
I am Grateful for the experience… I am grateful to own both commercial and residential property; however, procuring construction services, especially on an emergency basis, takes great effort and diligence with limited results due to Insurance Companies processes which honestly most contractors run from. This is my first time dealing with floods which effected 5 of my properties and my first time reaching out to Lyon Restoration. I am simply shocked; shocking response, professionalism, and most of all Care. Every member of their team made the process effortless for both my tenants and I. The part that tugs on my heart string the most is they took a lot time to work on unrelated issue we couldn’t solve do to COVID-19 and Insurance protocols. Lyon Restoration refused to except compensation for doing so simply to help my tenants and me though this hardship. Something special about this company. really special !!!!
5/5
Colleen M
Lyon Restoration was very supportive through my smoke damage claim. Nick explained the process in detail and helped to clarify my questions and concerns. Randy was my onsite team leader and was friendly and very helpful. The cleaning was thorough and fast. The place looks great and the smoke smell odor is gone. The carpets look better than they have in years. They took special care of fragile items and everything was returned to their proper places and set up in order. They also provided detailed documentation on items that were not cleanable to my insurance so I could claim the items as a loss. Professional and caring, I’d use them again and refer them.
5/5
Benjamin M
Randi went above and beyond for us in our time of need. He was professional and sensitive to the situation we were in with a family loss. They did an excellent job cleaning and organizing our belongings.
